{"id":21,"date":"2026-07-06T23:29:58","date_gmt":"2026-07-06T20:29:58","guid":{"rendered":"https:\/\/www.ml-prepress.com\/support\/"},"modified":"2026-08-26T08:02:34","modified_gmt":"2026-08-26T05:02:34","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ml-prepress.com\/uk\/support\/","title":{"rendered":"\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430"},"content":{"rendered":"<p>        <section class=\"mlp-section\">\n            <div class=\"mlp-container\">\n                <div class=\"mlpsk-section-head mlpsk-section-head--left\">\n                    <div class=\"mlp-eyebrow\">\u0427\u0430\u041f<\/div>\n                    <h2>\u041f\u043e\u0448\u0438\u0440\u0435\u043d\u0456 \u0437\u0430\u043f\u0438\u0442\u0430\u043d\u043d\u044f<\/h2>\n                <\/div>\n                <div class=\"mlpsk-faq\">\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>How do I contact support?<\/summary>\n                            <p>You can use the support form on this page. Select the product, describe your question or issue, and include your email so we can reply.<\/p>\n                        <\/details>\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>How do I report a bug?<\/summary>\n                            <p>Choose &quot;Bug&quot; as the request type and include the app version, operating system, steps to reproduce the issue, and any relevant screenshots or files.<\/p>\n                        <\/details>\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>What information should I include in a support request?<\/summary>\n                            <p>Please include the product name, app version, operating system, License ID if available, and a short description of what happened.<\/p>\n                        <\/details>\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>Where can I find my License ID?<\/summary>\n                            <p>Your License ID is usually shown in the license or activation window of the application. If you cannot find it, send us your email and product name.<\/p>\n                        <\/details>\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>How do I request a new feature?<\/summary>\n                            <p>Choose &quot;Feature Request&quot; as the request type and describe the workflow you want to improve. We review feature requests and may add them to the product roadmap.<\/p>\n                        <\/details>\n                                            <details class=\"mlp-card mlpsk-faq__item\">\n                            <summary>How long does it take to get a reply?<\/summary>\n                            <p>We try to reply as soon as possible. Response time may depend on the request type, product, and amount of technical detail required.<\/p>\n                        <\/details>\n                                    <\/div>\n            <\/div>\n        <\/section>\n        <br \/>\n        <section class=\"mlp-section mlpsk-support-section\" id=\"support-form\">\n            <div class=\"mlp-container\">\n                <div class=\"mlpsk-section-head\">\n                    <h2>Need help?<\/h2>\n                    <p>If you couldn't find an answer in the FAQ, send us a support request. Please include your product, app version, operating system and a short description of the issue.<\/p>\n                <\/div>\n                <div class=\"mlp-card mlpsk-support-form-card\">\n                            <form class=\"mlcu-form\" method=\"post\" action=\"https:\/\/www.ml-prepress.com\/wp-admin\/admin-post.php\">\n            <h3>Support request<\/h3>\n            <input type=\"hidden\" name=\"action\" value=\"mlcu_submit_ticket\" \/>\n            <input type=\"hidden\" id=\"mlcu_nonce\" name=\"mlcu_nonce\" value=\"6a37b8768a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/uk\/wp-json\/wp\/v2\/pages\/21\" \/>\n            <label for=\"mlcu_product\">Product<\/label>\n            <select id=\"mlcu_product\" name=\"product\">\n                <option value=\"ML Variable\" >ML Variable<\/option><option value=\"ML Imposer\" >ML Imposer<\/option><option value=\"ML License Center\" >ML License Center<\/option><option value=\"Website \/ Sales\" >Website \/ Sales<\/option><option value=\"Wide Format Nesting\" >\u0428\u0438\u0440\u043e\u043a\u043e\u0444\u043e\u0440\u043c\u0430\u0442\u043d\u0435 \u0432\u043a\u043b\u0430\u0434\u0435\u043d\u043d\u044f<\/option><option value=\"Other\" >Other<\/option>            <\/select>\n\n            <label for=\"mlcu_request_type\">Request type<\/label>\n            <select id=\"mlcu_request_type\" name=\"request_type\">\n                <option value=\"Question\">Question<\/option>\n                <option value=\"Bug\">Bug<\/option>\n                <option value=\"Feature Request\">Feature Request<\/option>\n                <option value=\"License Issue\">License Issue<\/option>\n                <option value=\"Installation\">Installation<\/option>\n            <\/select>\n\n            <label for=\"mlcu_name\">Name \/ Company<\/label>\n            <input id=\"mlcu_name\" name=\"customer_name\" type=\"text\" autocomplete=\"name\" \/>\n\n            <label for=\"mlcu_email\">Email<\/label>\n            <input id=\"mlcu_email\" name=\"customer_email\" type=\"email\" required autocomplete=\"email\" \/>\n\n            <label for=\"mlcu_license_id\">License ID<\/label>\n            <input id=\"mlcu_license_id\" name=\"license_id\" type=\"text\" \/>\n\n            <label for=\"mlcu_version\">App version<\/label>\n            <input id=\"mlcu_version\" name=\"version\" type=\"text\" \/>\n\n            <label for=\"mlcu_os\">Operating system<\/label>\n            <input id=\"mlcu_os\" name=\"os\" type=\"text\" placeholder=\"Windows 11 \/ macOS \/ etc.\" \/>\n\n            <label for=\"mlcu_priority\">Priority<\/label>\n            <select id=\"mlcu_priority\" name=\"priority\">\n                <option value=\"normal\">Normal<\/option>\n                <option value=\"low\">Low<\/option>\n                <option value=\"high\">High<\/option>\n                <option value=\"critical\">Critical<\/option>\n            <\/select>\n\n            <label for=\"mlcu_subject\">Subject<\/label>\n    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\u0440\u043e\u0437\u0443\u043c\u043d\u0456\u0448\u043e\u044e \u0442\u0430 \u043f\u0440\u0438\u0454\u043c\u043d\u0456\u0448\u043e\u044e.<\/h2>\n                        <p>\u041f\u043e\u0447\u043d\u0456\u0442\u044c \u0437 \u043f\u0440\u043e\u0431\u043d\u043e\u0457 \u0432\u0435\u0440\u0441\u0456\u0457, \u043e\u0446\u0456\u043d\u0456\u0442\u044c \u0440\u043e\u0431\u043e\u0447\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441 \u0442\u0430 \u0441\u0442\u0432\u043e\u0440\u0456\u0442\u044c \u0432\u043b\u0430\u0441\u043d\u0443 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043d\u0443 \u0435\u043a\u043e\u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 \u0441\u043f\u0456\u043b\u044c\u043d\u043e\u0457 \u0432\u0456\u0437\u0443\u0430\u043b\u044c\u043d\u043e\u0457 \u0441\u0438\u0441\u0442\u0435\u043c\u0438.<\/p>\n                    <\/div>\n                    <div class=\"mlpsk-actions\">\n                        <a class=\"mlp-button mlp-button-primary\" href=\"https:\/\/www.ml-prepress.com\/uk\/download\/\">\u0417\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0438\u0442\u0438 \u043f\u0440\u043e\u0431\u043d\u0443 \u0432\u0435\u0440\u0441\u0456\u044e<\/a>\n                        <a class=\"mlp-button mlp-button-secondary\" href=\"#support-form\">\u041f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0438 \u0437\u0456 \u0441\u043b\u0443\u0436\u0431\u043e\u044e \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438<\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n        <br \/>\n        <footer class=\"mlp-footer\">\n            <div class=\"mlp-container mlpsk-footer\">\n                <div class=\"mlpsk-footer__brand\">\n                    <a class=\"mlpsk-logo-link\" href=\"https:\/\/www.ml-prepress.com\/uk\/\" aria-label=\"ML \u0434\u043e\u0434\u0440\u0443\u043a\u0430\u0440\u0441\u044c\u043a\u0430 \u043e\u0431\u0440\u043e\u0431\u043a\u0430\">\n                        <span 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All rights reserved.<\/p>\n            <\/div>\n        <\/footer>\n        <\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":4,"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":88,"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/pages\/21\/revisions\/88"}],"wp:attachment":[{"href":"https:\/\/www.ml-prepress.com\/uk\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}